September 12, 2016

Terms and Conditions

Tourist Visa (Tourist Card) The required tourist visa, known as a tourist card, allows the holder to stay in the Cuba for 30 days and is valid for a single entry. TOURIST CARDS ARE NOT VALID FOR INDIVIDUALS BORN IN CUBA.  FOR THOSE INDIVIDUALS BORN IN CUBA THE VISA ENTRY PROCESS IS DIFFERENT AND YOU MAY CONTACT US DIRECT AT 562-264-5135 FOR FURTHER INFORMATION ON THE PROCESS. Applying for Tourist Card/Visa The required tourist visa, known as a tourist card, allows the holder to stay in the Cuba for 30 days and is valid for a single entry. You must provide proof of confirmed return flight and booked accommodation. To apply for tourist card/visa you must follow the procedures set out on our website. All applications must be placed at least 7 business days from the designated departure date.  For exigent circumstances and travel within 7 business days please contact Cuba Travel Services direct so that the appropriate shipping can be indicated Visa Shipping Information All shipped visas will be done so utilizing Fed-Ex so that a tracking number may generated.  It is important that the appropriate shipping method (preferred shipping estimated time) is chosen and the correct corresponding payment amount is enumerated at the time of payment.  CTS is not responsible for incorrect shipping information chosen as it relates to the purported date of travel which may lead to a shipping delay. CTS is entitled to refuse any application made by you. We do not guarantee to successfully process every request. In the event that we are unable to process your application, we will send an email to advise you of that fact. An alternative may be offered which may include additional charges. If your order is processed, we will acknowledge it in the e-mail address you have given us. You confirm that all details you provide to us for the purpose of purchasing the Tourist card and that will be correct. You accept responsibility for any mistakes made on the tourist cards due to the provision of incomplete or incorrect information. You confirm that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the Service. CTS reserves the right to obtain validation of your credit or debit card details before providing you with the Service. If validation cannot be obtained and payment is not made, we reserve the right to cancel the application on behalf of the Supplier concerned who will then not perform the Service. Prices and Payments Details of the prices for the Service, and the procedures for payment and delivery are displayed on our website. The applicable price of any Service is the price displayed on our website at the date and time of your order. The price of any Service on our website may change before you place an order. We try to ensure that our prices displayed on our website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure We will inform you if a Service’s correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the Service at the correct price. Cancellations If you cancel the order prior to shipping of the travel card visa, you will receive a refund of all monies you have paid. A refund will made direct to the form of original payment only. All refunds requests must be provided in writing within 30 days of original purchase date to be eligible for refund. Prices quoted are per person and per individual visa You must pay by credit or debit card at the time of order as set out on the order page of our website. The cards we accept are set out on the payment page of our website. Cuba Tourist Card/Visa is non-transferable and non-refundable once it has been issued. Any cancellation or amendment request must be sent to us in writing, by emailing, and it will take effect from the day of receipt.  We cannot cancel or amend any tourist card that has already been Shipped. Amendments and cancellations can only be accepted in accordance with the terms and conditions. Limitation on Actions (a) All claims for refunds, credits, losses or otherwise by Customer against CTS relating to hotel accommodations, must satisfy both of the following conditions: (i) a report of the incident shall have been made in writing and received by the hotel or tour guide (as applicable) during the stay giving rise to the claim, and (ii) the claim shall have be made in writing and received by CTS within seven (7) calendar days after the completion of the trip giving rise to the claim. (b) All claims for refunds, credits, losses or otherwise by Customer against CTS relating to matters other than hotel accommodations, shall have been made in writing and received by CTS within seven (7) calendar days after the completion of the trip giving rise to a claim. (c) Notwithstanding applicable statute of limitations, all suits against CTS relating to the Services must be filed and properly served on CTS, within one (1) year from the date of event giving rise to the action. (d) The failure of Customer to timely make a report or claim, or file suit will be a complete defense to any suit or action commenced by Customer relating to the Services. Further, the failure of Customer to timely make a report or claim will be a complete defense to Customer’s refusal to pay for any of the Services, including, without limitation, disputing credit card charges for the same. (e) Customer may not make any claim or commence any suit against CTS unless and until Customer has paid for the Services in full. (f) All claims against CTS are subject to the other disclaimers, limitations on liability, qualifications and conditions set forth in the Agreement. Intellectual property rights The content of our website including without limitation all information are protected by copyright, trademarks, service marks, patents or other proprietary rights. Except insofar as expressly permitted in these terms and conditions, the content of this website may not be retrieved, displayed, modified, copied, printed, sold, downloaded, sold, hired, reverse engineered or transmitted in any way without our prior written consent. Data protection. Personal information collected from you is subject to our privacy policy. These terms and conditions constitute the entire agreement between you and Cuba Travel Services in connection with the use of this website.  If any part of this agreement is deemed ineffective for any reason, the parties nevertheless agree that the State court of California should be the prevailing court of authority for any dispute resolution and to give effect to the parties’ intentions as reflected in that part and that other parts remain in full force and effect.   This contract is governed by the State law of California, USA Disclosure The transactions are covered by the California Travel Consumer Restitution Fund (TCRF) if the seller of travel was registered and participating in the TCRF at the time of sale and the passenger is located in California at the time of payment.  Eligible passengers may file a claim with TCRF if the passenger is owed a refund of more than $50 for transportation of travel services which the seller of travel failed to forward to a proper provider or such money was not refunded to you when required.  The maximum amount which may be paid by the TCRF to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000.  A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel.  A claim must include sufficient documentation to prove your claim and a $35 processing fee.  Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a TCRF claim.  You may request a claim form by writing to:  Travel Consumer Restitution Corporation;  P.O. Box 6001; Larkspur, CA 94977-6001; or by visiting TCRC’s website at: California law requires certain seller of travel to have a trust account or bond.  This business has a trust account.