Question 1

Is Cuba Travel Services OFAC-licensed?

Accepted Answer

Yes. Cuba Travel Services has held an active OFAC license continuously since 1999, making us one of the longest-operating licensed Cuba travel companies in the United States.

Question 2

What is a Cuba e-visa and do I need one?

Accepted Answer

The Cuba e-visa is required for all foreign visitors entering Cuba for tourism. As of July 2025, the e-visa is mandatory and physical tourist cards are no longer accepted.

Question 3

How long does delivery take?

Accepted Answer

Standard delivery is within 72 hours. Expedited delivery is within 15 minutes.

Question 4

Is the E-Visa Refundable?

Accepted Answer

NO, All E-Visa purchases are NON –REFUNDABLE

Question 5

What is the D'Viajeros form?

Accepted Answer

Cuba's mandatory online customs and immigration declaration, required within 7 days of arrival. CTS can complete this for you with our D'Viajeros Assistance add-on.

Question 6

How long is the e-visa valid?

Accepted Answer

Valid for a single entry, allowing a stay of up to 90 days, extendable once in-country for an additional 90 days.

Question 7

Can I get a Cuba e-visa at the airport?

Accepted Answer

Yes — CTS has staff at Miami International Airport. We recommend applying online in advance to avoid last-minute delays.

Question 8

What documents do I need?

Accepted Answer

A valid passport (at least 1 month validity beyond your Cuba departure date), travel dates, and a valid payment method.

Question 9

Can US citizens legally travel to Cuba?

Accepted Answer

Yes, under one of 12 OFAC-authorized travel categories. The most common is "Support for the Cuban People."

Question 10

Do children need a Cuba e-visa?

Accepted Answer

Yes. All travelers, including infants, require their own e-visa.

Question 11

Is my personal data secure?

Accepted Answer

Yes. All data is encrypted and processed through PCI-compliant systems. CTS has safely processed over one million travelers.

Question 12

Who needs to use a Cuban passport when traveling to Cuba?

Accepted Answer

Cuban nationals are required to enter and exit Cuba using their Cuban passport, regardless of what other citizenship they hold.

Question 13

How do I renew my Cuban passport in the US?

Accepted Answer

Cuban passport renewal is handled through the Cuban Consulate. Cuba Travel Services can assist with documentation and guidance — contact our Miami office.

Question 14

How long does Cuban passport renewal take?

Accepted Answer

Processing times vary. Contact our office for current estimates and expedite options.

Question 15

Can I travel to Cuba on a US passport if I was born in Cuba?

Accepted Answer

Cuban-born individuals are generally required to use their Cuban passport for entry into Cuba, even if they are also US citizens. Contact our office for guidance specific to your situation.

Question 16

What if my Cuban passport is expired?

Accepted Answer

You must renew before travel. Contact our Consular Services team for assistance with the renewal process.

Question 17

How do I apply for a Cuba e-visa?

Accepted Answer

Select your package above, complete the short application form, and pay securely online. Your e-visa code will be delivered by email within 72 hours (or 15 minutes with Expedited Processing).

Question 18

How do I fill out the D'Viajeros form?

Accepted Answer

The D'Viajeros must be completed on Cuba's official immigration portal within 7 days before arrival. You'll need your e-visa code, passport details, accommodation address in Cuba, and travel dates. Choose our D'Viajeros Assistance add-on and we'll handle it for you.

Question 19

How do I know which OFAC travel category applies to me?

Accepted Answer

Most US travelers travel under "Support for the Cuban People." Review the 12 authorized categories in our Cuba Travel Guide, or contact our team for personalized guidance.

Question 20

What do I do when I land in Cuba?

Accepted Answer

Present your passport and e-visa in the completed D'Viajeros form at immigration. If you purchased the VIP Arrival Package, a CTS representative will meet you after landing.

Question 21

How do I extend my stay in Cuba?

Accepted Answer

Visit any tourism office in Cuba before your 90-day period expires. Extensions are granted for an additional 90 days (one extension only).

Question 22

What currency should I bring to Cuba?

Accepted Answer

Cuba operates primarily on the Cuban Peso (CUP). USD cash is accepted in some tourist establishments. Check our Cuba Travel Guide for current currency guidance.

Question 23

Do I need travel insurance for Cuba?

Accepted Answer

Yes. Cuba requires all visitors to have valid health insurance. US airlines flying to Cuba typically include this in the ticket price — confirm with your airline before departure.

Question 24

How do I contact CTS if I have a problem?

Accepted Answer

Our Miami and Newport Beach offices are staffed during business hours. Contact information is in the footer and on the Contact Us page.

Question 25

What is the VIP Airport Package and how does it work?

Accepted Answer

After purchasing the VIP Arrival Package add-on, a CTS representative will be waiting for you after immigration clearance at Havana's José Martí International Airport, assist with your luggage, and escort you to the VIP lounge.

Question 26

Can I get a refund on my e-visa?

Accepted Answer

E-visas are non-refundable once issued. Contact our team before purchase if you have any questions about your travel plans.

Frequently Asked Questions